Southall Travel has refunded more than £110 million due to the Covid-19 pandemic, and repaid all the money it received from the government’s furlough scheme.
The operator has specialised in travel to the Middle East, India, the US and the Far East for almost 40 years. Southall Travel claims to be one of the only major travel companies in the UK to have refunded all package holidays cancelled due to the pandemic.
As well as processing all travel refunds, the company has repaid all the money it received from the government’s furlough scheme in 2020 and 2021. According to company director Kuljinder Bahia, this was achieved by reducing administration costs by 65% through changes to the business model.
“Last year was a year like no other for our industry,” Bahia told Travel Weekly.
“Whilst no one saw this coming and businesses were simply not prepared, we very quickly made the decision to ramp up our travel refunds operations in order to meet with the demands of customers.
“The Covid-19 pandemic has continued to impact our business, however with the incredible success of the vaccine rollout, and the recent positive changes positive to travel restrictions here in the UK which will make it much easier for people to travel abroad, there is certainly light at the end of the tunnel.
“These changes have had a positive impact on trading, and we are now much more confident that bookings will soon return to pre-pandemic levels.”