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Q: I have a number of customers travelling out to Greece, so I was concerned to hear reports in the media about customers being refused boarding by their airlines due to incorrect documentation, could you please let me know what I should be advising my customers? Anon
A: You are right in that there have been instances where some customers were denied boarding on flights to Greece.
As part of their measures to safeguard holidaymakers and local people against the spread of Covid-19, the Greek authorities require anyone travelling to Greece to fill in a Passenger Locator Form (PLF).
This should be completed online and must be done at least 24 hours before departure. Every traveller, including children, must have their details included on the PLF. If travelling with others outside of the household, each household should complete their own form. If travelling together as a household, one form should be completed with all adults and children included.
After the form has been completed, the customer should receive an email acknowledgement. A separate email will follow with a QR code. This code is usually sent up to 24 hours before travel, regardless of how early the form is submitted. The code should either be printed off or can be shown on a mobile phone upon arrival in Greece.
Just like with visas and other documentation required by destinations, airlines are required to check that passengers have followed entry requirements as well as completed documentation correctly and are within their rights to refuse boarding if they have concerns.
They are often liable to substantial fines if they allow customers to travel without the right documentation. The Greek authorities have made it clear that customers who arrive without a PLF or an incorrectly completed one, could be liable to a €500 fine per passenger and/or refused entry.
There was initially confusion for some customers, who if travelling as part of a family group, thought that they did not have to include the names of their children on the form. In addition, the Greek authorities required everyone over the age of 18, even if travelling as part of a family group in one household, to fill in their own form. They have since revised the requirements so that a family group in one household can all be submitted on one form.
However, some airlines may still insist on everyone over the age of 18 having their own form. It is worth checking directly with the airline what is required in advance of completing the PLF process, to avoid any confusion and to be allowed boarding.
Those travelling by ferry will also be asked to compete an additional ‘Pre Boarding Information’ form alongside the PLF which will be provided by the ferry operator.
Travellers should ensure they pack sufficient face coverings for their trip, as it is currently mandatory to wear them on public transport (including flights and ferries), as well as at airports and in taxis.
Be aware that changes are likely, with the Greek islands of Lesvos, Tinos, Serifos, Mykonos, Crete, Santorini and Zakynthos have been recently removed from the travel corridors list.
As always, the most accurate and up to date advice on entry requirements can be found in the FCO travel advice. The FCO will also always steer customers towards the official government page making life considerably easier for your customers.
The forms are in English and appear to be straightforward to fill in.