Tour operators bolster Rock Solid Guarantee
Just You and Travelsphere, two brands that make up G Touring, have expanded their “Rock Solid Guarantee” with the launch of a Reassurance Guarantee, giving more flexibility to those making bookings.
“We’ve continued open conversations with our customers and trade partners over the last four months and we know that holidays mean the world to our customers. As we all start thinking about exploring the world once again, at Just You and Travelsphere we want to support our customers and trade partners and give them absolute confidence in booking with us. Our customers are at the heart of everything we do, so we are launching our unrivalled Reassurance Guarantee,” said Alastair Campbell, managing director of Just You and Travelsphere.
“We are one of the few tour operators that operate an independent Trust Fund model for client monies. So they are 100 per cent protected no matter what,” he added.
On any existing booking with Just You or Travelsphere and new bookings made before 31st December 2020, customers can change or amend the booking as many times as they need without incurring any amendment fees.
“We do not know what the future holds, so we are supporting our customers and trade partners by allowing them to change their bookings for free. We all need to go on holiday and with the ability to make changes for free, there really is no reason not to make that booking. As a way of saying thank you to all of the loyal customers who have stood by us over these difficult months we are extending the offer to include all existing bookings,” said Campbell
Travelsphere and Just You are offering a flexible cancellation guarantee on any existing bookings and on new bookings made before December 31, 2020. This means that customers can cancel their booking up to 45 days before departure without incurring any cost.
“Our flexible cancellation is another way that we are supporting our customers, with the ability to cancel for free up to 45 days before leaving on their holiday, they really have nothing to lose,” added Alastair.