The Travel Corporation (TTC) has released its “enhanced protocols” for all of its guided holidays.
The company, which owns brands including Trafalgar, Luxury Gold, Insight Vacations, Contiki and Costsaver, has released guidance for enhanced hygiene standards as it prepares for travel to resume.
The review has been conducted by TTC’s executive and operations team and focuses on guest experiences and interactions while on a guided holiday.
Brett Tollman, chief executive of The Travel Corporation, confirmed that the company was making the following steps, adding that it would also comply with new testing and physical distancing measures.
- Expertly Trained Travel Directors
TTC’s Travel Directors and Trip Managers will be trained in enhanced hygiene and physical distancing procedures.
- A Full Team of Support 24/7
Behind the scenes, TTC’s operations and guest support teams are in contact with travel directors and drivers and are on call 24/7.
- Stringent on the Road Protocols
TTC’s coaches are sanitised before the start of each trip and have always been kept to very high standards. Drivers will now be trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis. Hand sanitiser is freely available on board for the guests to use throughout the day. It will be encouraged for clients to bring their own washable face mask and gloves (as these are required to be worn in public in some countries, and on many airlines now), and to bring additional hand sanitiser with them. In addition, should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes will be readily available for guests on all trips.
- Trusted Partners, Exceptional Partners
The Travel Corporation is very selective in who they work with and choose to only use hotels, restaurants, ground handlers and venues that take the health and well-being of their guests as seriously as TTC does.
- Physical Distancing
TTC will be adapting to the right size groups, based on government distancing requirements.
“At TTC, as a family-owned and run business for the past 100 years, we have always taken the well-being and peace of mind of our guests and every team member as our top priority,” said Tollman. “As we adapt to this new world, our dedicated, diligent TTC team members across the globe are preparing and will be implementing enhanced training, procedures and numerous new measures throughout our various guest experiences offered, with the very best possible care and service. These new protocols will be adapted and adjusted as needed, in a timely manner, as governments define and implement what will be required in each country,” he concluded.