Flybe, the largest independent regional airline in Europe, has entered into administration after failing to secure a government loan of £100m.
All flights have been cancelled and customers have been told not to travel to airports unless they have arranged an alternative flight with another airline.
Richard Moriarty, chief executive at the UK Civil Aviation Authority, said “This is a sad day for UK aviation and we know that Flybe’s decision to stop trading will be very distressing for all of its employees and customers.
“We urge passengers planning to fly with this airline not to go to the airport as all Flybe flights are cancelled. Flybe also operated a number of codeshare partnerships with international airlines. If you have an international ticket you should make contact with that airline to confirm your travel arrangements.”
ABTA said: “Flybe was the UK’s largest regional airline and its failure, which has been brought about by well-publicised longstanding financial difficulties, will impact domestic connectivity, particularly in the short term. Customers that have booked a package holiday that includes a Flybe flight will be protected and should contact their travel company to discuss their options.
“A majority of bookings with the airline will have been booked as flights on their own for business travel and leisure trips, and in these cases customers should contact their credit card company or travel insurance provider. For further advice visit abta.com/flybe.
“The failure of Flybe shines a light on the disparities in consumer protection between holidaymakers on package holidays and those who book their own arrangements directly with airlines and other suppliers. ABTA has long argued for greater clarity regarding airline insolvency arrangements and we urge the Government to initiate a full consultation as soon as possible to consider the recommendations of the Airline Insolvency Review.”
If flights were booked through a travel agent or as part of a package holiday, or if your Flybe flight was sold by another airline, customers should contact the travel company concerned.
The Exeter-based airline narrowly avoided going into administration earlier in the year.
Chief executive Mark Anderson told staff in a letter: “Despite every effort, we now have no alternative – having failed to find a feasible solution to allow us to keep trading.
“I am very sorry that we have not been able to secure the funding needed to continue to deliver our turnaround.”
Customers are also advised to monitor the Civil Aviation Authority website for further information.
Customers can also contact the administrator, Ernst & Young, by phone on 0207 951 7801 or by email at firstname.lastname@example.org.