Tour operator works with agents as they move to consortia
Saga has confirmed that they will transfer the bookings of former Freedom Travel members to their new consortia.
Agents will be able to reclaim the booking and full commission on all qualifying bookings. All agents have to do is confirm their new ABTA number to secure the booking. The company confirmed that it would look to contact affected agents by the end of October, in departure order. If a booking does not qualify to be transferred back to the agent, Saga will work with the agent to ensure alternatives are offered and a mutually agreeable solution is reached.
Iain Powell, Head of Trade Sales, Saga Travel, said, “All of us at Saga are deeply saddened by the collapse of Thomas Cook. We have worked extremely hard in the last few weeks to minimise the impact on our mutual customers. At the same time, we have been working closely with all our trade partners to ensure the continuation of the fantastic relationships we have built in recent years.
“Those trade relationships are vital to the long-term growth and success of Saga Travel and we are therefore committed to managing this very complex process as fairly and quickly as possible. I’d like to take this opportunity to thank all our trade partners for their understanding and patience, as well as recognising the incredible industry we work in, which has pulled together so well in the face of unprecedented adversity.”
To provide minimal disruption to clients departing in the near future, Saga will directly manage all holidays booked by the Thomas Cook Group departing before 01 January 2020.