Intrepid Travel has made it easier for agents to book tours and manage bookings with a new trade portal.
Agents can quickly create an account to use new features including Live Chat, a booking progress bar and clear visibility of when payment is due and when they need to finalise passenger details.
Aaron Hocking, regional director for EMEA, said: “As a business, we are focused on innovation and we want the new portal to reflect this. We worked closely with agents and partners to best suit their needs.”
The new system is mobile and tablet friendly, and while there used to be one login per store, there is now one login for individuals, making the process more secure and seamless for agents.
The portal has been modified to align with feedback from partners and agents, which included nine months of workshops and UX sessions with agents from across various partners and from global regions.
Hocking added: “Our aim is to make the booking process as seamless as possible for agents and their clients.”
Agents who sign up by the end of June will be entered into a draw to win a £100 voucher for the outdoors clothing line, Finisterre.