Business travel report: Sky’s the limit

Business class offerings continue to evolve as airlines vie to stay competitive in the growing work-travel segment, writes Rose Dykins.  From anti-jet lag lounges to dedicated WhatsApp hotlines for premium customers, airlines are constantly announcing…

Business travel report: AI

Hospitality groups are now using artificial intelligence to power everything from call centres to robobutlers, writes Jenny Southan, business travel editor. Last year I visited IBM’s research laboratory in Zurich, where they are working on…

How millennials are changing business travel

Millennials will soon be the largest group of business travellers – but not before they reinvent the sector. By Jenny Southan, business travel editor Ten years ago, millennials (people born between the early 1980s and…