ABTA has launched a refreshed version of its Accessible Tourism e-learning tool
Designed to help travel industry staff expand their knowledge of accessible tourism and meet customer needs, the tool was developed in consultation with the Equality and Human Rights Commission. It incorporates updated guidance in accordance with new regulations and offers support on a range of accessibility issues, including overcoming fear of asking the wrong questions, non-visible disabilities, legal obligations and how to handle complaints. The updated training supports industry staff in dealing with issues related to disability equality and awareness.
ABTA aims to equip staff with the knowledge to offer consistent and clear information at each step of a holiday.
The e-learning training is free for ABTA members, with discounts for ABTA partners. Non-Members can purchase the training for a small fee.