ABTA offers members new training on Foreign & Commonwealth Office advice
ABTA has launched a new online course to help members guide customers through advice from the Foreign & Commonwealth Office.
The course was developed after members asked how and when they should raise the matter of FCO travel advice, and how to respond to difficult questions customers sometimes have about their destination. The advice deals with crime, terrorism, disease and extreme weather, as well as visa requirements, tips on local customs, and how to get help when abroad. Some 225 countries and territories are covered, and in the most serious cases officials will warn travellers not to visit a country or region at all (see page 50).
The FCO module is the second course on ABTA’s Knowledge Zone which members can access through ABTA’s education and careers hub or at abta.com/abtaknowledgezone.
Nikki White, ABTA director of destinations and sustainability, said: “We hope this training will help members confidently steer their customers towards FCO advice.”
Sarah Kingsbury, Head of Customer Operations at Virgin Holidays, an ABTA Member, commented: “Members of our team tested this training and were impressed by the practical elements, particularly how to answer challenging questions.”
Philippa Makepeace, head of consular assistance at the FCO, said: “We’re delighted ABTA have produced these practical guidelines. We hope they support the travel industry in helping customers make informed decisions.” ABTA.com